Terms and Conditions
House to Grow, referred to as ‘HTG’ for the purpose of this document, is an Australian Registered Charity who as well as offering programs to fulfil our mission to the community, organisations and those in need, also develop and sell courses as a source of revenue that is put back into our charity for continued program development and community offerings. Please read carefully these Terms and Conditions.
Prices: All prices are subject to availability and while rare, may warrant amended at any time. Prices may be adjusted due to currency fluctuations for international currency exchanges (if impacted as such). Generally, prices for specific services will not be increased once final payment has been received for that service.
Online shopping: We have super-fast delivery available, Australia-wide. Estimated delivery time is 10-14 working days depending on shipping state. Shipping fee will be displayed in checkout before the final payment step. When using credit card, you pay immediately at checkout. When the package arrives, you pick it up at your local pick-up point. All information concerning your credit card is encrypted and secured. No refunds/exchanges will be issued.
Payments: Can be made by credit/debit card via PayPal. Please note that at payment confirmation the receipt reference will be via our partner payment providers not HTG.
Fees and Charges: HTG does not pass on the surcharge for credit card payments to customers. No fees apply to all forms of payment.
GST: The advertised price of all HTG programs includes GST (Australian Goods and Services Tax)
Amendment/Cancellation Request: HTG will be reasonable and considerate subject any circumstance and will act fairly in the best interest of any situation. We are unable to provide a refund to you until we receive the funds as paid and any request needs to be submitted to HTG within 5 business days from the date of purchase. If a refund is issued by HTG based on any given circumstances as decided by HTG, a 20% fee will still be retained for administration and back of house fees absorbed by HTG for any sale.
Generally, an amendment to a given program can be accommodated but that request needs to be submitted to HTG within 5 business days of purchase.
If HTG cancels the course, then a full refund will be issued for payments made.
Liability: We do not accept any liability whatsoever for the acts, omissions or default, whether negligent or otherwise, of third-party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased product. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force or any other event which is beyond our control which is not preventable by reasonable diligence on our part or to the extent permitted by law.
Partners: HTG uses various partners for programs, IT platforms or any requirement needed to deliver the HTG program, content and/or courses. HTG’s obligation is to ensure that all partners have the relevant and diligent terms and conditions, data protection policy and any requirement by law to ensure our programs and courses comply with all requirements and protection of our clientele. Our partners do not store and/or retain any HTG clientele information any time, purchasing a course and/or program you agree to HTG’s use of our partner network.
Intellectual Property: All program and course content is and remain the intellectual the property of HTG and it is not to be copied and/or used, distributed or circulated for any other purpose except the purpose of the intended program/course as purchased. HTG are open to discussing other avenues to share the program/course material but these avenues must be communicated to HTG in advance in which such avenues would be explored at the discretion of HTG.
Conflict resolution: Any such case will fall within the standard conflict resolution process, where as a negotiated agreement will be sought first with reference to all Terms and Conditions and HTG Policies. Failing a satisfactory outcome an independent is to be appointed to determine the outcome in which the independent authority will be appointed within the governing territory of the Commonwealth of Australia.
The parties agree to hold each other’s Proprietary or Confidential Information in strict confidence. “Proprietary or Confidential Information” shall include, but is not limited to, written or oral contracts, trade secrets, know-how, business methods, business policies, memoranda, reports, records, computer retained information, notes, or financial information. Proprietary or Confidential Information shall not include any information which: (i) is or becomes generally known to the public by any means other than a breach of the obligations of the receiving party; (ii) was previously known to the receiving party or rightly received by the receiving party from a third party; (iii) is independently developed by the receiving party; or (iv) is subject to disclosure under court order or other lawful process. The parties agree not to make each other’s Proprietary or Confidential Information available in any form to any third party or to use each other’s Proprietary or Confidential Information for any purpose other than as specified in this Agreement. Each party’s proprietary or confidential information shall remain the sole and exclusive property of that party. The parties agree that in the event of use or disclosure by the other party other than as specifically provided for in this Agreement, the non-disclosing party may be entitled to equitable relief. Notwithstanding termination or expiration of this Agreement, House to Grow and Customer acknowledge and agree that their obligations of confidentiality with respect to Proprietary or Confidential Information shall continue in effect for a total period of three (3) years from the effective date or as otherwise agreed with request.
Privacy and Cookies Policy: Referred too separately in the Privacy and Cookies Policies.
House to Grow, referred to as HTG for the purpose of this document and is an Australian Registered Charity who as well as offering programs to fulfil our mission to the community, organisations and those in need, also develop and sell courses as a source of revenue that is put back into our charity for continued program development and community offerings. HTG are committed to ensure the protection of your data.
Who is the data controller?
Identity: House to Grow
Postal: PO Box Q1703 Queen Victoria Building Sydney NSW 1230
For what purposes do we process your data?
We inform you that we will treat the data you provide us to:
Manage the contracting of services that you carry out through the Platform, as well as the corresponding billing and delivery.
Periodically send communications about services, events and news related to the activities developed by HTG, by any means (telephone, postal mail or email), unless otherwise indicated or the user opposes or revokes their consent.
Send commercial and / or promotional information related to the contracted services sector and added value for end users, unless otherwise indicated or the user opposes or revokes their consent.
Complying with the legally established obligations, as well as verifying compliance with contractual obligations, included the prevention of fraud.
Transfer of data to organisations and authorities, as long as they are required in accordance with the legal and regulatory provisions.
What data do we process?
Derived from the aforementioned purposes, at HTG we manage the following categories of data:
- Identification data.
- Electronic communications metadata.
- Commercial information data. In the event that the user provides data from third parties, they declare that they have their consent and undertake to pass on the information contained in this clause, exempting HTG from any responsibility in this regard.
However, HTG may carry out the verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.
What is the legitimacy for the processing of your data?
The processing of data whose purpose is to send periodic bulletins (news-lettering) about services, events and news related to our professional activity is based on the consent of the interested party, expressly requested to carry out said treatments, in accordance with current regulations.
In addition, the legitimacy for the processing of data related to offers or collaborations is based on the consent of the user who submits their data, which can be withdrawn at any time, although this may affect the possible fluid communication and obstruction of processes. you want to do.
Finally, the data may be used to comply with the legal obligations applicable too HTG.
How long will we keep your data?
HTG will keep the personal data of the users only for the time necessary to carry out the purposes for which they were collected, as long as it does not revoke the consents granted. Subsequently, if necessary, it will keep the information blocked during the legally established deadlines.
To which recipients will your data be communicated?
Your data may be accessed by those providers that provide services to HTG, such as course/program partners, marketing tools and content systems or other professionals, when such communication is legally necessary, or for the execution of the contracted services.
They may also be transferred to the State Security Forces and Bodies in cases where there is a legal obligation:
Banks and financial entities, for the collection of services.
Public administrations with competence in the sectors of activity, when established by current regulations.
What security measures do we implement to take care of your data?
To protect the different types of data reflected in this and all other policies, it will carry out the necessary technical security measures to prevent its loss, manipulation, dissemination or alteration:
Encryption of communications between the user’s device and HTG servers
Encryption of information on HTG own servers
Other measures that prevent access to user data by third parties.
In those cases, in which HTG has service providers for the maintenance of the platform that are outside the Australia, these international transfers have been regularised in accordance with HTG commitment to the protection, integrity and security of the personal data of the users.
What are your rights when you provide us with your data and how can you exercise them?
You have the right to obtain confirmation on whether or not at HTG we are treating personal data that concerns you.
Likewise, you have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, you may request the limitation of the processing of your data, in which case we will only keep it for the exercise or defence of claims.
In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. HTG will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims.
Likewise, you can exercise the right to data portability, as well as withdraw the consents provided at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.
If you wish to make use of any of your rights, you can first contact HTG.
Finally, we inform you that you can contact the Data Protection Agency and other competent public body for any claim arising from the processing of your personal data.
Updates: HTG may from time to time update these Terms and Conditions, Data Protection and/or any other policy to reflect market changes, legal/authority requirements and/or matters that fall beyond our control.
Please allow 24-48 hours response time for any submitted questions, concerns our tech issues.